Terms of service

Last Updated: July 23, 2025

Welcome to LustraLight (https://www.lustralight.com.au). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our site or making a purchase, you agree to be bound by these Terms and all related policies including our [Privacy Policy] and [Refund Policy].

Overview

This website is operated by LustraLight. Throughout the site, the terms “we,” “us,” and “our” refer to LustraLight. These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

Eligibility

  • You must be at least the age of majority in your state, province, or territory to make purchases or use our services.

  • You may not use our products or services for any illegal or unauthorized purpose or in violation of any local, national, or international laws.

Products & Descriptions

We strive to provide accurate product descriptions, prices, and images. However:

  • Product availability, specifications, and prices may change without notice.

  • Some items may vary slightly due to supplier or manufacturer updates.

  • Images are for illustration only; actual products may differ in appearance or packaging.

Order Processing & Fulfillment

  • Orders are typically processed within 2–4 business days.

  • Estimated shipping times:

    • Australia: 7–15 business days

    • USA & UK: 10–20 business days (may vary)

  • Some products are shipped directly from our global suppliers via AliExpress and DSers.

  • Tracking details will be provided when available.

Pricing & Currency

  • All prices are listed in Australian Dollars (AUD) and may include GST where applicable.

  • We reserve the right to correct pricing errors and update prices without prior notice.

Returns & Refunds

  • Our returns are handled in accordance with our [Refund Policy].

  • Eligible items may be returned within 14 days of delivery if unused and in original packaging.

  • To start a return, email us at lustralightstore@gmail.com with your order number and reason.

Billing & Account Accuracy

You agree to:

  • Provide accurate, complete, and current billing and contact information.

  • Update your account promptly if any details change.

  • We may cancel or limit orders that appear suspicious or violate our Terms.

Optional Tools

We may provide access to third-party tools or services (e.g., analytics, advertising platforms). These tools are provided “as is,” and your use is subject to their own terms and policies. We are not responsible for their performance.

Third-Party Links & Services

Our website may include links to third-party websites or services. We are not responsible for:

  • The content, privacy practices, or policies of those third parties

  • Any transactions or interactions between you and third-party platforms

User Content & Submissions

By submitting reviews, testimonials, or other content, you agree that:

  • We may use your content for promotional or informational purposes

  • We reserve the right to monitor, edit, or remove submissions that violate these Terms or applicable laws

Privacy

Your data is collected, processed, and stored according to our [Privacy Policy], which explains how we protect your information and your rights regarding it.

Prohibited Uses

You may not use our website or services to:

  • Violate any law or regulation

  • Infringe on intellectual property rights

  • Harm or exploit others

  • Distribute viruses or malicious code

  • Gain unauthorized access to our systems

Violations may result in termination of your access to the site and possible legal action.

Warranties & Limitation of Liability

We do not guarantee uninterrupted or error-free operation of the website.

To the fullest extent permitted by law, LustraLight is not liable for:

  • Losses or damages resulting from the use or inability to use our site or products

  • Data loss, lost revenue, or indirect damages

Indemnification

You agree to indemnify, defend, and hold harmless LustraLight, its affiliates, employees, and partners from any claims arising from your violation of these Terms or applicable laws.

Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remainder will continue to be valid and enforceable.

Termination

You may terminate your use of our website at any time. We may also suspend or terminate your access if you violate these Terms.

Governing Law

These Terms are governed by the laws of Queensland, Australia, without regard to conflict of law provisions.

Contact Us

For any questions about these Terms, please contact:

LustraLight
📧 Email: lustralightstore@gmail.com
📍 Address: 17 Iluka Court, Mackay, QLD 4740, Australia
🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM AEST