Privacy policy

Last Updated: July 23, 2025

At LustraLight (https://www.lustralight.com.au), your privacy matters. This Privacy Policy explains how we collect, use, share, and protect your personal information when you shop with us. It complies with international privacy standards including Shopify policies, applicable laws, and Google Merchant Center requirements.

 What Information We Collect

We collect personal data necessary to fulfill your orders, provide customer support, and enhance your experience.

Information may include:

  • Contact Details: Name, email address, phone number, billing and shipping address

  • Order & Payment Info: Order history, payment method, transaction details (processed securely via Shopify)

  • Device Data: IP address, browser type, device and session information

  • Usage Data: Page visits, product views, clicks, and website interactions

  • Marketing Preferences: If you opt in, your preferences for promotional communications

 How We Use Your Information

We use your personal data to:

  • Process and ship your orders

  • Send order confirmations and delivery updates

  • Provide customer service and respond to inquiries

  • Prevent fraudulent transactions and protect our platform

  • Improve website performance and user experience

  • Send promotional emails or SMS (only if you have opted in)

All processing is conducted in accordance with applicable privacy laws and your consent, where required.

Sharing Your Information

We do not sell your personal information.

We may share data only with trusted third-party providers who help us operate our business, such as:

  • Shopify – for secure website hosting and order processing

  • Payment Providers – to process payments securely

  • Shipping & Fulfillment Partners – including global suppliers via DSers and AliExpress

  • Marketing Platforms (e.g., Google, Meta) – only with your consent for promotional messaging

All partners are contractually required to protect your data and use it only for agreed purposes.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Ensure essential website functions (e.g., saving your cart)

  • Analyze traffic and improve site performance using tools like Google Analytics

  • Deliver relevant ads through Google Ads and Facebook Pixel

You can manage your cookie preferences in your browser settings or opt out of personalized advertising via:

Marketing Communications

If you sign up for our newsletter or make a purchase, we may send:

  • New product updates

  • Special offers or promotions

  • Shipping and order updates

You can unsubscribe at any time by clicking the link in our emails or by contacting us at lustralightstore@gmail.com.

 Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us so we can promptly delete it.

International Data Transfers

Because we use global platforms (like Shopify, DSers, and Google), your data may be transferred and processed outside your home country, including outside Australia. We use appropriate safeguards, such as Standard Contractual Clauses, where required, to protect your data.

 Data Retention

We retain your data only as long as necessary to:

  • Complete your transactions

  • Fulfill legal and tax obligations

  • Provide customer support and warranty-related services

 Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your stored personal data

  • Correct inaccurate or outdated information

  • Request deletion of your data (where legally permitted)

  • Withdraw marketing consent at any time

  • Request a copy of your stored information

To submit a request, email us at lustralightstore@gmail.com. We do not discriminate against users who exercise their privacy rights.

 Third-Party Links

Our website may contain links to third-party websites or platforms (e.g., Shopify, Google, Meta). We are not responsible for the privacy practices of these external sites. Please refer to their privacy policies for more information.

 Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our website after updates constitutes your acceptance of the revised terms.

 Contact Us

If you have questions or concerns regarding this Privacy Policy, or wish to make a request related to your personal information, please contact us:

LustraLight
📧 Email: lustralightstore@gmail.com
📍 Mailing Address (if applicable):
LustraLight
17 Iluka Court, Mackay, QLD 4740, Australia
🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM AEST