Shipping policy

Last Updated: July 23, 2025

Thank you for visiting and shopping at LustraLight (https://www.lustralight.com.au). Below are the terms and conditions that make up our Shipping Policy.

Shipping Locations

We currently ship orders to customers in:

  • Australia

  • United Kingdom (UK)

  • United States (USA)

If you're outside these regions and wish to make a purchase, please contact us at lustralightstore@gmail.com to explore possible delivery options.

Order Processing Time

  • Orders are processed within 2–4 business days after payment is confirmed.

  • We do not process or ship orders on weekends or public holidays.

  • You will receive an order confirmation email once your order is processed.

Note: Our products are fulfilled via verified third-party suppliers and global warehouses (primarily through AliExpress Standard Shipping) to ensure reliable delivery. Fulfillment locations may vary depending on product availability.

Estimated Delivery Times

Standard Shipping:

  • Australia: 7–15 business days

  • United Kingdom (UK): 8–18 business days

  • United States (USA): 8–18 business days

Express Shipping (if available):

  • Australia: 3–7 business days

  • UK & USA: 5–10 business days

AliExpress Standard Shipping is used for most international orders to the UK and USA, offering reliable tracking and delivery times.
Delivery estimates may vary based on your location, customs clearance, carrier delays, holidays, or weather conditions.

Shipping Carriers

We work with trusted logistics providers, including:

  • AliExpress Standard Shipping (for UK & USA)

  • Australia Post

  • Sendle

  • Aramex (Fastway)

  • USPS, Royal Mail, and other international delivery partners

You will receive a tracking number as soon as your order is dispatched.

Shipping Fees

  • Standard shipping is free on most products unless otherwise stated on the product page.

  • If applicable, shipping costs will be clearly displayed at checkout before confirming your purchase.

Shipment Confirmation & Tracking

After shipping, you'll receive an email including:

  • Your tracking number

  • The carrier details and tracking link

Tracking may take 24–48 hours to become active after shipment.

Lost, Delayed, or Missing Shipments

If your order is significantly delayed or appears lost in transit:

  • Contact us at lustralightstore@gmail.com

  • We’ll investigate and offer a replacement or refund in line with our [Refund Policy].

Incorrect Shipping Addresses

Double-check your shipping address before placing your order.

  • LustraLight is not responsible for delays or losses due to incorrect or incomplete addresses submitted at checkout.

  • If you realize an error, please email us immediately after placing your order, and we will try to update it before dispatch.

Contact Us

For questions about shipping or your order:

LustraLight
📧 Email: lustralightstore@gmail.com
📍 Address: 17 Iluka Court, Mackay, QLD 4740, Australia